Cancellation Policy

Excerpt from our terms and conditions

§ 3 Right of Cancellation, Cancellation Policy and Exceptions to Right of Cancellation

(1) If you are a consumer (and therefore a natural person who is submitting the order for a purpose that cannot be imputed to your commercial or professional self-employed occupation), you are entitled under the legal regulations to a right of cancellation, for which we will provide information in the following sections.

(2) Cancellation policy

Right of cancellation:

You have the right to cancel this contract within 30 days without stating any reasons.
The cancellation period is 30 days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the goods.
In order to exercise your right of cancellation, you are required to inform us, Vitamaze GmbH, Weberstraße 6, 69120 Heidelberg, Germany, telephone number 0800-9191992, email, in a clear declaration (e.g. a postal letter or email) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, although it is not compulsory. Please send the goods to our returns warehouse at the address Vitamaze GmbH, Retoure, Weberstraße 6, 69120 Heidelberg, Germany.

Sample cancellation form

If you wish to cancel the contract, please fill out this form and send it back to us.

Vitamaze GmbH 
Weberstraße 6 
69120 Heidelberg 

I/we (*) ______________________ hereby cancel the contract concluded by myself/ourselves (*) for the purchase of the following goods (*)/ the performance of the following service (*): ________________________________________ 
Ordered on (*) / received on (*): ________________________________________ 
Order number / Delivery number (if available): ________________________________________ 
Name of customer(s): ________________________________________ 
Customer number (if available): ________________________________________ 
Address of customer(s): ________________________________________ 
Signature of customer(s): ________________________________________ 
Date: _______________________________________

In order to comply with the cancellation period, it is sufficient for you to send the declaration that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you cancel this contract, we must immediately reimburse you for any payments that we have received from you, inclusive of delivery costs (with the exception of any additional costs arising from the fact that you have selected a form of delivery other than the low-priced standard delivery offered by us), and no later than fourteen days after the date on which we received the declaration of your cancellation of this contract. In order to provide this refund, we will use the same means of payment that you used for the original transaction, unless another method has expressly been agreed with you; you will not under any circumstances be charged fees as a result of this refund. We are entitled to refuse the refund until the goods have been returned to us or until you have provided evidence that you have returned the goods, depending on which is the earliest date.

You must send the goods back or hand them over to us immediately and in any event no later than 30 days after the date on which you informed us of the cancellation of this contract. The cancellation deadline is deemed to have been complied with if you send the goods before the 30 day period has expired. To return the goods free of charge, a return label issued by us is required, supplied by our customer service on request (by emailing Please send the goods to our returns warehouse at the address Vitamaze GmbH, Retoure, Weberstraße 6, 69120 Heidelberg, Germany.

You will only be required to pay for any loss of value of the goods if this loss of value can be attributed to handling carried out by yourself that is not necessary for ascertaining the nature, characteristics and functioning of the goods.

- End of cancellation policy-

(3) The right of cancellation does not obtain, unless the parties have agreed otherwise, in the case of contracts for the delivery of goods that have not been pre-assembled and which depend essentially on an individual choice or definition provided by the customer or which are clearly tailored to the personal requirements of the customer.

(4) In the case of contracts for the delivery of sealed goods, which are not suitable for return on the grounds of health protection or hygiene, your right of cancellation will expire prematurely, unless otherwise agreed by the parties, if the goods sealing was removed after delivery.

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